Lorraine hails from the South side of Chicago where she completed her business studies at Catherine's Business Institute. After graduating high school, she began her career in international banking. She later switched careers to transcribing dictation and time billing at a large law firm in the downtown area, her interest for court reporting was peaked - she then decided to transition to Southern Illinois University at Carbondale where she received her associate's degree in business.
In 1987, Lorraine was asked to put her business skills to work and assist in the startup of a dermatology practice in Rhode Island - she accepted. In RI, she continued her education to include Computer Programming at CCRI and Third Party Billing at Johnson & Wales University.
Her love of beautiful sunrises and sunsets take her to Jamaica quite often. She also enjoys the sport of bowling.
Alisha launched her clinical care career in 2000 at the SSTAR addiction treatment agency in the demanding position of recovery support staffer. That intense experience and the success she witnessed led her to dedicate her life to the medical field. She graduated RIC’s Medical Assistant program in 2006 and gained hands-on experience in a multitude of medical procedures, testing and clerical functions before joining our team. Her responsibilities are simple – to make our office and our practice run as smoothly and efficiently as possible while maintaining the highest levels of care and consideration for our patients.
One of our skin product specialists, Maria enjoys helping our patients choose the proper skin care products to match their goals, body type and complexion. She gets “great satisfaction” from witnessing the resulting improvements and hearing the positive feedback when patients return delighted with their experience. On her personal time, she enjoys gourmet cooking, baking, traveling and music.
A graduate of MTTI in Seekonk, MA, Amanda has served as Dr. Frankel’s personal medical assistant since 2008. Through her work with patients over that time, she has come to an understanding of the strong connection between personal appearance and how we feel about ourselves. She works hard to make patients feel comfortable and takes great pride in the work we do that so often lifts a person’s confidence and self-esteem. A wife and mother of two beautiful young girls, she is as dedicated and positive at home as she is in the workplace, “enjoying life and making the best of what comes with it.”
Madonna, a highly-experienced registered nurse, fills an important and essential role in our practice assisting our patients with pharmaceutical prior authorizations. She is the go-to person in our office for all of your prescription questions, concerns or issues and is always ready to assist. A graduate of CCRI, she enjoys tennis, baseball, movies, scrapbooking and spending time with her 3 cats and 11 nieces and nephews.
Since 2011, Alla has been an invaluable asset to our billing department. She received her Associate’s Degree from CCRI before moving on to earn her certificate as a Medical Billing Specialist from the Stratford Career Institute. She works in direct contact with patients entering, confirming and submitting their claims to the appropriate insurance carriers for services performed in our office.
She is quick to assert that the positive working environment and the friendly and helpful culture nurtured in the office is major contributing factor to our high patient satisfaction rating.
From his position in our call center, Jason provides a number of valuable services for patients and staff - answering patients’ questions, properly directing calls, communicating with referring physicians, and finding the perfect scheduling fit between patient and staff. He enjoys the pace and energy of our office and complements it with his positive attitude. Jason attended Wheaton College and RIC, where he worked on his Veterinary major. He loves cooking and gardening, as well as playing and coaching sports of all kinds.
A graduate in Finance from URI, Jerry brings a wealth of practical knowhow to our accounting department with nearly two decades of specialized experience in the field of healthcare finance. His responsibilities include, but are not limited to, patient medical billing submissions, insurance and patient payment processing, and fielding and answering patient questions and concerns with professional courtesy and follow-through.